Privacy policy

LEGAL INFO

This website is created and managed by Symphony Mills division of Global Textile Alliance Belgium nv, Grote Molstenstraat 21, 8710 Wielsbeke, Belgium. Tel: +32 (0) 56 67 17 00, info@symphonymills.com. BTW: BE0439.560.349, RPR: Gent, devision Kortrijk.

1. Symphony Mills division of Global Textile Alliance Belgium nv

Personal data of Symphony Mills division of Global Textile Alliance Belgium nv are processed via the website www.symphonymills.com. The ethical handling of personal data is very important to us, which is why we process and safeguard it carefully. When processing personal data, we comply with the requirements of privacy legislation, including in particular the General Data Protection Regulation. This means, among other things, that we:

clearly state the purposes for which we process your personal data by means of this Privacy Statement;
collect only those personal data that are necessary for the defined purposes;
seek your explicit consent to process your personal data first in instances where your consent is required;
ensure that the personal data that we collect is appropriately secured and require the same from parties processing personal data on our behalf;
respect your rights and give you the opportunity to access, rectify or erase your personal data.

The controller of the data processing is:

Symphony Mills division of Global Textile Alliance Belgium nv

Grote Molstenstraat 21, 8710 Wielsbeke, Belgium
Crossroads Bank for Enterprises no.: 0439.560.349

In this Privacy Statement, we explain which personal data we collect and use, and for what purpose.

This Privacy Statement was last updated on 14-02-2023.

2. Use of personal data

When you visit our website you leave certain data, which may include personal data. Personal data is collected by us through various channels. For example, when ordering items through our website you need to create an account, requiring you to provide some personal data. This entails the following data:

First name and surname
Email address
Telephone number
Company name
Department
Job title
Address details
VAT number
Language

Personal data are collected when browsing our website on various devices, such as a computer, smartphone or tablet, including through the use of cookies (see further under section 4).

We may also collect your data through promotional offers that you have participated in or when you take part in a market or customer survey.

If you contact us with queries and/or complaints by post, email or telephone, we will also have your personal data at our disposal. These data will only be used to contact you to respond to your query or complaint.

Finally, we may also collect your data through social media channels, such as Facebook, Instagram and LinkedIn, when you contact us with queries. In that case, we will only use your account name in order to respond to your message.

Moreover, when you use our website, we may also process the following data:

Technical data about the devices you use, such as a computer, smartphone or tablet, including the IP address, MAC address and type of software.
Information about the web pages visited with the IP address.
Purchase history.
Location information.
Information about unpaid invoices.

The data referred to above will be used for the following purposes:

I. Data required to execute the agreement between us:

The following processing operations are required for the fulfilment of an order:
payment details
contact details

II. Data processed on the basis of a statutory obligation

In certain circumstances,Symphony Mills division of Global Textile Alliance Belgium nv is legally obliged to process certain data, such as for issuing and retaining invoices. To comply with our legal obligation, Symphony Mills nv retains your order history within the statutory period, including payment details.

III. To improve our services

Symphony Mills nv has the legitimate right to use your personal data for the following purposes:
To let you know when you need to take action to keep your account active.
For general communication regarding queries and complaints.
To answer queries or handle complaints through social media, email, by post or by telephone.
If there is a legitimate interest, we use your IP address, home address and payment details for fraud prevention purposes.

IV. Usage with your permission

Personal data is used for personalised advertisements and content on our website based on your interests. This includes your purchase history, your online purchase history and your contact details. For marketing purposes, we may communicate with you by sending electronic newsletters. The collection of data for these purposes occurs only with your explicit consent. You are entitled to withdraw such consent at any time, without prejudice to the lawfulness of processing based on your consent before it was withdrawn.

3. Provision to third parties

We may pass on your data to our partners. Symphony Mills division of Global Textile Alliance Belgium nv has entered into individual processing agreements with these partners, as a result of which the partners only use your data for the purposes we have defined. The safe processing of your data is safeguarded by the processing agreements entered into by Symphony Mills division of Global Textile Alliance Belgium nv and the partners.

Symphony Mills division of Global Textile Alliance Belgium nv has entered into processing agreements with the web builder Make It Fly in connection with processing orders from the web shop. In addition, data are processed by our email provider Mailchimp in connection with sending electronic newsletters. For email communication regarding orders Texware is being used. Electronic newsletters are only sent after obtaining your explicit consent and you can unsubscribe at any time via the unsubscribe link at the bottom of each newsletter.

In addition, certain data are also provided to third parties in connection with payments, activities on social media such as Facebook, Instagram, YouTube and Pinterest and optimisations such as cookiehub.

We use Google services such as Analytics, Search Console, YouTube and Google Tag Manager to find out more about how visitors use our website and to show visitors personalised and non-personalised advertisements. You can find the privacy statement of Google here. The policy for third-party advertising services can be found here. We also use other parties for advertising and communication services, including Meta and Social Pilot.

If data processing is transferred to parties outside the European Union, such as a subcontractor, we ensure that your data remains protected in accordance with the relevant prevailing European legislation, namely art. 46 and 47 of the GDPR.

4. Cookies

We make use of cookies on our website. A cookie is a small file sent by an internet server and stored on your computer. When you first visit our website, we will display a message explaining why we use cookies, namely the cookie banner.

You can disable cookies yourself through your internet browser. The default settings of your browser are usually set to accept all cookies. The Help function of your browser will provide you with specific information about cookies.

More information on the use of cookies can be found in our Cookie Policy.

5. Retention period

Your data will be retained only for as long as it is necessary to provide our services to you and to offer you the best service, including warranty.

For certain data, such as - but not limited to - invoicing data, we are bound by the statutory retention period of seven (7) years.

At the end of the retention period, personal data will be anonymised, erased or rendered unusable, unless certain data needs to be kept longer to comply with our legal obligations, resolve disputes or amend our agreements.

6. Newsletter

We may send you our newsletter by email, after receiving given your explicit consent. An unsubscribe option will be included with any such communication.

7. Safeguarding your data

Symphony Mills division of Global Textile Alliance Belgium nv is responsible for the processing of personal data. You can contact customer service about this at info@symphonymills.com or via the contact form. When we transfer or receive your data on our website, we always use encryption technologies recognised as accepted standards within the IT sector. Our employees and external contractors who process your personal data are bound by a strict confidentiality obligation.

8. Minors

If you are under the age of 16 years, you may only use our website under the supervision of your parents or legal guardians.

9. Changes to this Privacy Statement

We may change this Privacy Statement at any time. You are advised to consult this Privacy Statement regularly so that you are aware of these changes.

10. Your rights

I. Access, rectification, erasure, objection and portability of your data and/or processing

The GDPR gives you various rights regarding the personal data we collect about you. First, you have the right to obtain information about the data we have of you and to have any inaccuracies in that data rectified at any time.

Furthermore, you can ask us to erase data and to object the transfer of your data to a third party. Should you wish to exercise any of these rights, you can contact our customer service through info@symphonymills.com or via the contact form on the website.

Please note that the right to erase your data does not trump any legal or contractual obligations. We have to be able to reach customers at all times and we have to obey the Belgian accounting obligations.

You can transfer your personal data to a third party in a standardised machine-readable format.

Should you want to unsubscribe for our newsletter, you may do so with the link at the bottom of each email.

If you believe your rights have been violated, you can lodge a complaint with the supervisory authority.

These rights are not absolute, and we will inform you if we think they apply to you.

In response to a request, we may ask you to verify your identity and provide information that will help us better understand your request. Once we have the necessary information and conclude that your request is valid, we will provide you with a response within one month of receiving the request.

II. Withdrawal of consent

If we process personal data based on your consent, you are entitled to withdraw such consent at any time, without prejudice to the lawfulness of processing prior to the withdrawal of your consent.

III. Right to object to the use of your data for marketing purposes

You have the right to object to the processing of your data for direct marketing or prospecting purposes, without providing any explanation.

IV. Right to restriction of processing

You have the right to request the restriction of processing of your data if:

you dispute the accuracy of the data;
you oppose the erasure of the data and instead request that its use be restricted;
we no longer require the data for processing but you still need it for initiating, exercising or substantiating a legal claim;
you have objected to the processing (pending our response).

To exercise the latter two rights, please contact customer service at info@symphonymills.com or via the contact form.

11. Complaints

If you are dissatisfied with our response to your request or if you believe that we are not processing your data in accordance with data protection legislation, we would like to hear from you so that we can explain our response or resolve the issue.

Alternatively, you can contact the Belgian Data Protection Authority (Belgische Gegevensbeschermingsautoriteit) for advice or to file a complaint:

Online: https://www.gegevensbeschermingsautoriteit.be/burger

Email: contact@apd-gba.be

Post: Drukpersstraat 35, 1000 Brussels (BE)

Telephone: +32 (0)2 274 48 00